Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• Your refund request is submitted within 7 days of your initial purchase
• You are the original purchaser of the subscription
• Your account is in good standing (no violations of Terms of Service)
• You have not requested a refund for the same purchase previously

2. Refund Window

The 7-day refund window begins on the date your payment is processed. To be eligible for a refund, your request must be submitted within 7 calendar days from the purchase date. Requests submitted after 7 days will not be eligible for refund.

3. How to Request a Refund

To request a refund, please contact our support team at support@clarixcore.com with the following information:

• Your account email address
• Your order number or transaction ID (from Paddle)
• Brief reason for the refund request (optional)

We will review your request and process it within 5 business days of approval.

4. Refund Processing Time

Refunds are typically processed within 5-10 business days after approval. However, depending on your financial institution and payment method, it may take an additional 3-5 business days for the funds to appear in your account. Please note that Paddle processes all refunds and may apply processing fees in some jurisdictions.

5. Payment Processing Considerations

All payments are processed through Paddle, our authorized payment processor. Refunds are issued to your original payment method. Please be aware that:

• Paddle may apply processing fees or currency conversion charges
• Refunds may be subject to local tax regulations and payment processor policies
• In Brazil, refunds comply with applicable consumer protection laws and tax requirements
• Some payment methods may take longer to process refunds

6. Non-Refundable Items

The following are not eligible for refund:

• Purchases made more than 7 days ago
• Refunds requested after the 7-day window has closed
• Accounts suspended due to violation of Terms of Service
• Custom consulting, implementation services, or enterprise packages (unless otherwise agreed)
• Fraudulent or unauthorized transactions

7. Cancellation vs. Refund

Canceling your subscription does not automatically trigger a refund. You must explicitly request a refund within 7 days of purchase. After 7 days, cancellation will simply stop future charges at the next renewal date.

8. Subscription Renewals

If you are charged for a renewal of your subscription, you have 7 days from the renewal date to request a refund for that renewal charge. Refunds for renewals follow the same 7-day window policy.

9. Partial Refunds

Partial refunds are generally not available. Refunds are processed as full refunds for the entire subscription amount if requested within the 7-day window. After 7 days, no refunds are available.

10. Exceptions and Special Cases

We reserve the right to deny refunds in cases of:

• Fraudulent activity or misuse of the Service
• Violation of our Terms of Service
• Abuse of the refund policy (multiple refund requests for the same product)
• Unauthorized or disputed transactions

11. Compliance with Local Laws

This Refund Policy complies with applicable consumer protection laws, including Brazilian consumer protection regulations and Paddle's payment processing requirements. In case of conflict between this policy and local law, the more protective provision will apply.

12. Contact Information

For refund inquiries and requests, please contact: support@clarixcore.com

For general support, please also contact: support@clarixcore.com

We will respond to your inquiry within 2 business days.

13. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after changes indicates your acceptance of the updated policy. We will notify you of any material changes via email.

14. Dispute Resolution

If you believe your refund was denied incorrectly, you may contact us at support@clarixcore.com to appeal. We will review your case and respond within 5 business days. If you remain unsatisfied, you may file a dispute with Paddle directly through their dispute resolution process.